catWorkX Atlassian Marketplace Service

catWorkX Support

catWorkX aims to offer immediate help by responding to your support request within 24 business hours from the time of your request. catWorkX will apply reasonable effort to provide assistance in accordance with the SLA. catWorkX will not be responsible for any delays caused by the client or for any events beyond catWorkX's control.
To raise a ticket use this Service Desk and select one of our add-ons.

Support Scope

  • Installation issues with our add-ons
  • Upgrade issues with our add-ons
  • Troubleshooting issues with ou add-ons
  • Determining work-arounds

Support Limitation

  • Product training
  • Customers without a valid and current license or active subscription
  • Non catWorkX's add-ons
  • Beta or development releases
  • Individual customizations
  • Support of any language other than German or English

Response Time

  • catWorkX's business hours are Mondays to Fridays, 8AM-5PM (CET). catWorkX is closed on German and Hamburgian public holidays.

Emergency Phone Number

  • catWorkX's business hours are Mondays to Fridays, 8AM-5PM (CET). catWorkX is closed on German and Hamburgian public holidays: +49 40 890 646 0