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Old Version 1

changes.mady.by.user Torben Bundt [catworkx]

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New Version 2

changes.mady.by.user Michael Eicks

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  • a text custom field for storing the OTRS Ticket ID (Type: Text Field (read only)), name must match the value of the 'OTRSKEY'
  • a custom field for storing an OTRS customer (Type: Select List (single choice)) and an OTRS queue queue (Type: Select List (single choice)) (if you want to create OTRS tickets from JIRA issues via the Create OTRS ticket action'): can be fields of type text, select list or SQL field (additional plugin necessary) 
  • in the OTRS a dynamic field for the JIRA Issue ID, this should have been created automatically during the installation of the OTRS plugin, its name ('JIRAIssueID') has to match the value of the 'JIRAKEY'
  • Specified fields in mappings on both sides 
    • Mappings for JIRA fields that don´t exist will be ignored
    • Mappings for OTRS fields that don´t exist will throw exceptions

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