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The configuration of this add-on is done via a specific config file named 'otrsintegration.properties'.

  1. Create the config file and save it to a directory named 'conf' in the application-data folder (typically: 'application-data/jira/conf).
  2. An example file is included in the .jar file inside the .obr file.
  3. An example is also available here: Configure JIRA Add-on

General Configuration

Note

Please use English as the default language setting in the user preferences of the user being used for authentication when OTRS interacts with JIRA.

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