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Mapping of other field types is undefined and should be tested before using in production.

Listener

No specific configuration necessary

Postfunctions

The following postfunctions are available:

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Create OTRS Ticket

OTRS tickets can be created via action as well as post function.

When using as post function queue and customer selection can be configured via a typically configure post function dialog: 

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Update OTRS Ticket

To update the OTRS ticket please select the Update Otrs Ticket Status Postfunction from the available function options:

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Here you can enter the new OTRS queue and status (the later by name or ID). Furthermore the mapping can be activated.

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Actions

JIRA provides two issue actions for creating and commenting of OTRS tickets. Only the Create OTRS Ticket action is effected by some configuration:

Create OTRS Ticket

• In order to create OTRS Tickets a customer and Ticket queue is mandatory. These fields can be mapped to configurable custom fields (CUSTOMFIELD_OTRS_QUEUE and CUSTOMFIELD_OTRS_CUSTOMER). The Create OTRS ticket dialogue will be pre-filled with values friom those fields.
• The two fields can be set to read-only via the key 'CREATE_OTRS_TICKET_ACTION_IS_READONLY' 
• The Key 'CREATE_OTRS_TICKET_ACTION_IS_ACTIVE' controls wheter the action is enabled or not.

OTRS Comment

 No configuration necessary