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| Field Name (Examples) | Field Type | Description |
|---|---|---|
OTRS Ticket ID | Text Field (read only) | Name must match the value of the OTRSKEY |
| OTRS Customer | Select List (single choice) | If you want to create OTRS tickets from JIRA issues only via the "Create OTRS ticket" action, this custom field can be of type "text", "select list" or "SQL field" (additional add-on necessary) |
| OTRS Queue | Select List (single choice) | if If you want to create OTRS tickets from JIRA issues only via the "Create OTRS ticket action'): " action, this custom field can be fields of type "text", "select list" or "SQL field" (additional plugin add-on necessary |
Necessary Fields
The following fields have to be created if they didn´t exist already:
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| ) |
Furthermore you have to create all fields you use in the field mapping configuration.
| Note |
|---|
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Mappings for JIRA fields that |
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do not exist will be ignored |
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. Mappings for OTRS fields that |
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do not exist will throw exceptions |
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. |
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To create a custom field, you have to do the following:
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