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For catWorkX OTRS Integration for JIRA it is recommended to create at least the following fields on your JIRA system:

Field Name (Examples)Field TypeDescription

OTRS Ticket ID

Text Field (read only)Name must match the value of the OTRSKEY
OTRS CustomerSelect List (single choice)

If you want to create OTRS tickets from JIRA issues only via the "Create OTRS ticket" action, this custom field can be of type "text", "select list" or "SQL field" (additional add-on necessary)

OTRS QueueSelect List (single choice)If you want to create OTRS tickets from JIRA issues only via the "Create OTRS ticket" action, this custom field can be of type "text", "select list" or "SQL field" (additional add-on necessary)

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