Versions Compared

Old Version 1

changes.mady.by.user Michael Eicks

Saved on

compared with

New Version 2

changes.mady.by.user Michael Eicks

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. In the OTRS dashboard, select the Admin tab.
  2. In the Admin tab, select SysConfig in the "System Administrattion" section.

    The "SysConfig" dialog appears.
  3. In the "Actions" section, search for Frontend jira.
    Image Removed
    The search results are displayed on the right.
    Image RemovedImage Added

  4. Select Frontend::Agent::Ticket::ViewZoom Core in the list of search results.
    At the bottom of the dialog in the "Ticket::Frontend::AgentTicketZoom###DynamicField" section, the shown dynamic fields are listed.
    Image Removed

    Info

    Note that the "JIRAIssueID" dynamic field is added automatically to the ticket zoom screen during the installation of the OTRS package of catWorkX OTRS Integration for JIRA.

  5. Add all OTRS ticket fields you want to map to JIRA issue fields by clicking the plus button.

  6. The following dialog is displayed.
    Image Added

  7. Select Yes for "JIRA::ShowDialog" to display the "Create Issue" dialog.
  8. Click Update Click Submit to activate your changes.