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# OTRS CONNECTION SETTINGS

# The SOAP URL of the OTRS server, e.g. http://localhost/otrs
OTRSURL=http://localhost/otrs

# The URL of the OTRS server for the Link in JIRA. Leave empty to use the above.
OTRSURL_FORLINK=

# Specify the username for updating issues in OTRS.
OTRS_SOAP_USERLOGIN=root@localhost

# Specify the password for updating issues in OTRS.
OTRS_SOAP_PASSWORD=root


# SPECIAL FIELDNAMES

# JIRA Customfield name or ID holding the OTRS ticket ID, e.g. OTRSTicketID
OTRSKEY=OTRSTicketID

# OTRS Dynamicfield name holding the JIRA issue ID, e.g. JIRAIssueID
JIRAKEY=JIRAIssueID


# JIRA FILTER SETTINGS

# Enter a list of project keys, comma separated, that are used to filter the issues 
# for those given projects. Leave empty to disable the filter and send mail for all projects.
OTRS_PROJECT_FILTER=TEST,OTH

# Specify one or more special JIRA user. When this user creates or changes an issue the 
# OTRS ticket will not be updated. This should in particular include the JIRA user used 
# by OTRS to update or create issues. 
JIRA_SPECIAL_USER=otrs2jira


# OTRS DEFAULT VALUES

# Specify the email address for updating issues in OTRS. This will only be used when 
# the JIRA user has not specified one.
OTRS_SOAP_FROM=me@mail.org

# Default values for creating an OTRS Ticket from JIRA. These will be overwritten 
# by possible mappings. 
OTRS_DEFAULT_CUSTOMER=Testcustomer
OTRS_DEFAULT_QUEUE=Raw
OTRS_DEFAULT_STATE=new
OTRS_DEFAULT_PRIORITYID=3

# Default TimeUnit value for creating an OTRS Article. This will be overwritten by entered
# values (if enabled). Empty values will not be transfered.
OTRS_DEFAULT_TIME_UNIT=

# Prefix for the OTRS subject field, this will be added to all articles created by JIRA.
# You can use a space at the end of the prefix.
OTRS_SUBJECT_PREFIX=[JIRA] 


# JIRA WORKFLOW SETTINGS

# Event name for the OTRS workflow commented event, e.g. OTRS_COMMENTED_EVENT. 
# Only required if a separate workflow transition with event is used for commenting 
# an issue. Also see the option regarding standard events below.
OTRS_COMMENTED_EVENT=OTRS_COMMENTED_EVENT

# Event name for the OTRS workflow resolved event, e.g. OTRS_RESOLVED_EVENT. 
# Also see the option regarding standard events below.
OTRS_RESOLVED_EVENT=OTRS_RESOLVED_EVENT

# Event name for the OTRS workflow closed event, e.g. OTRS_CLOSED_EVENT. 
# Also see the option regarding standard events below.
OTRS_CLOSED_EVENT=OTRS_CLOSED_EVENT

# Set to true, if you also want actions upon standard events on an issue. Use this, 
# when you do not want or cannot change the workflow events. Set to false otherwise.
OTRS_USE_STD_EVENTS=true


# COMMENT SETTINGS

# Specify whether JIRA standard comments should be transferred to OTRS (true/false)
JIRA_COMMENTS_ARE_TRANSFERED_TO_OTRS=true

# Specify whether the OTRS Comment Action shows an input field for TimeUnit (true/false)
OTRS_COMMENT_WITH_TIME_UNIT=false
# Specify whether the TimeUnit field is required for the OTRS Comment Action (true/false)
OTRS_COMMENT_WITH_TIME_UNIT_REQUIRED=false


# CREATE OTRS TICKET ACTION SETTINGS

# JIRA Customfield name or ID holding the OTRS queue (used by the Create OTRS Ticket Action)
CUSTOMFIELD_OTRS_QUEUE=Queue
# JIRA Customfield name or ID holding the OTRS customer (used by the Create OTRS Ticket Action)
CUSTOMFIELD_OTRS_CUSTOMER=Customer
# If this is set to false the link to the Create OTRS Ticket Action will not be shown and the 
# action won't work
CREATE_OTRS_TICKET_ACTION_IS_ACTIVE=true
# If this is set to true the customer and queue on the Create OTRS Ticket Action will be read-only
CREATE_OTRS_TICKET_ACTION_IS_READONLY=false

# MAPPING SETTINGS

# Mappings from JIRA to OTRS.
# A number like in "cust_10100" will be treated as a customfield ID

# Mappings from JIRA fields to OTRS Text/Textarea/Dropdown fields
MAPPINGS=1,2,4,5,8,9,10
# Mappings from JIRA Date/Time or Date fields to OTRS Date/Time fields
DATE_TIME_MAPPINGS=6
# Mappings from JIRA Date/Time or Date fields to OTRS Date fields
DATE_MAPPINGS=7

# The actual mappings, if the mapping ID is not listed above it will be ignored
MAPPING_1=std_priority,dyn_jirapriority
MAPPING_2=cust_10700, dyn_jiramail
MAPPING_4=std_components,dyn_JiraComponents
MAPPING_5=std_fixForVersion,dyn_JiraFixVersions
MAPPING_6=std_created,dyn_SomeDate
MAPPING_7=cust_Date,dyn_AnotherDate
MAPPING_8=cust_Textarea,dyn_Textarea
MAPPING_9=cust_Dropdown,dyn_Dropdown
MAPPING_10=cust_OtrsOwner,std_owner


# Mapping prefixes you can use (case sensitive):
# MAPPING_PREFIX = MAPPING_
# CUSTOMFIELD_PREFIX = cust_
# DYNAMICFIELD_PREFIX = dyn_
# STANDARD_FIELD_PREFIX = std_

# OTRS standard field names you can use (not case sensitive):
# queue
# title
# type
# service
# sla
# state
# priority
# owner
# responsible
# customerUser

# JIRA standard field names you can use (not case sensitive):
# summary
# type
# reporter
# priority
# description
# key
# status
# assignee
# resolution
# votes
# id
# watches
# project
# timespent
# timeestimate
# timeoriginalestimate
# created
# updated
# duedate
# resolutiondate
# security
# environment
# components
# fixForVersion