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Automatically via status change

Do the following on your OTRS system:

  1. Select an existing OTRS ticket or create a new one.
  2. Update ticket status to a the value beeing being configured as enabling state (OTRSTicketAllowedStates4Create). In the demo system this is 'Waiting for Development'.
    Image RemovedImage Added
  3. A new JIRA Issue will be created:
    1. to the issue will be added a link back to the OTRS ticket
    2. the JIRA issue ID will be written to a specified dynamic field and will be rendered as a remote link
    3. all configured fields will be transmitted to the issue

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