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Automatically via status change
Do the following on your OTRS system:
- Select an existing OTRS ticket or create a new one.
- Update ticket status to a the value beeing being configured as enabling state (OTRSTicketAllowedStates4Create). In the demo system this is 'Waiting for Development'.
Image Removed
Image Added - A new JIRA Issue will be created:
- to the issue will be added a link back to the OTRS ticket
- the JIRA issue ID will be written to a specified dynamic field and will be rendered as a remote link
- all configured fields will be transmitted to the issue

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