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1. Select an existing OTRS ticket or create a new one.
2. Update ticket status to the value being configured as enabling state (OTRSTicketAllowedStates4Create). In the demo system this is 'Waiting for Development'.
   
   A new JIRA Issue will be issue with the following features is created:
   
   1. A link back to the issue will be added a link back to JIRA issue is displayed in the OTRS ticket.
   2. the The JIRA issue ID will be is written to a specified dynamic field and will be rendered as a remote link.
   3. all All configured fields will be are transmitted to the issue.
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Manually via button

Do the following on your OTRS system:

1. Create a new OTRS ticket directly in the configured status or select an existing one that is already in the status but doesn't does not have a linked JIRA issue.
2. Click the 'OTRS to JIRA' button
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3. A new JIRA issue will be created directly or if configured a pop-up will appear to set some values for the JIRA issue.
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Update a JIRA Issue

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