Page History

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Automatically via

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Status Change

Do the following on your OTRS system:

1. Select an existing OTRS ticket or create a new one.
2. Update ticket status to the value being configured as enabling state (OTRSTicketAllowedStates4Create).
   
   A new JIRA issue with the following features is created:
   
   1. A link back to the JIRA issue is displayed in the OTRS ticket.
   2. The JIRA issue ID is written to a specified dynamic field and will be rendered as a remote link.
   3. All configured fields are transmitted to the issue.
   

Manually via

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"OTRS to JIRA" Button

Do the following on your OTRS system:

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