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The following general features are provided by catWorkX OTRS Integration for JIRA:

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titleCreate a JIRA issue from OTRS ticket
  1. Using a configurable standard reporter account
    1. Event-based regarding status change of  an OTRS ticket (configurable)
    2. User-driven via an explicit click on an OTRS->Jira button
  2. Automatically adding the IssueID the the OTRS ticket
  3. Populating JIRA issue fields regarding a configurable field mapping including functional data transformation (if value options doesn´t match)
  4. Transferring the attachments (have in mind the attachment size and create attachment permission)
  5. Automatically create a remote link pointing back to the OTRS Ticket at the JIRA issue

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