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The following general features are provided by catWorkX OTRS Integration for JIRA:

 

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titleCreate a JIRA issue from OTRS ticket
  1. Configurable standard reporter account
    1. Event-based regarding status change of  an OTRS ticket (configurable)
    2. User-driven via an explicit click on an "OTRS to JIRA" button
  2. Issue ID is added automatically to the OTRS ticket
  3. Populating JIRA issue fields regarding a configurable field mapping including functional data transformation (if value options does not match)
  4. Transfer of the attachments (have in mind the attachment size and create attachment permission)
  5. Automatically create a remote link pointing back to the OTRS Ticket at the JIRA issue

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