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General Note

Info

Enable the Remote-API-Calls in the JIRA System Settings of the Administration in order to create JIRA Tickets out of OTRS!!!

Info

For OTRS 4 and above the assignee and reporter have to be on the Create and Edit screens for the selected issuetype and project in JIRA. The same goes for the customfield 'OTRSTicketID' and all other JIRA fields in the mapping from OTRS to JIRA.

Dynamic Fields

When installing the OTRS Package a dynamic field will be created automatically for holding an active remote link to the corresponding JIRA issue. Please check the Show Link settings of the JIRAIssueID field to adapt it regarding the JIRA base URL to generate the correct link.

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Furthermore make sure you have created all the OTRS ticket fields you want to map to JIRA issue fields.

Create Issue Dialog

To activate the Create Issue Dialog go to the OTRS Sysconfig and search for 'jira' and select the menu item Core.

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Here the JIRA project, assignee and issue type can be hidden or made editable.

Further Settings

For any other settings please go to OTRS SysConfig and search for 'jira' and select the menu item Core::REST.

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