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The same example is also listed here with explanations: Configure otrsintegration.properties

In the otrsintegration.properties configuration file, you have to configure e.g., the URL of OTRS, the login information and the  mapping of JIRA fields to OTRS fields.

Note

After changing configurations in the otrsintegration.properties configuration file, the catWorkX OTRS Integration for JIRA add-on has to be disabled and than enabled again to reload the configuration file.