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Field Name (Examples)Field TypeDescription

OTRS Ticket ID

Text Field (read only)This custom field is used to store the OTRS ticket ID. The name must match the value of the OTRSKEY "Customfield With OTRS Ticket ID" in the otrsintegration.properties configuration file.
OTRS CustomerSelect List (single choice)

If you want to create OTRS tickets from JIRA issues only via the "Create OTRS ticket" action, this custom field can be of type "text", "select list" or "SQL field" (additional add-on necessary)

OTRS QueueSelect List (single choice)If you want to create OTRS tickets from JIRA issues only via the "Create OTRS ticket" action, this custom field can be of type "text", "select list" or "SQL field" (additional add-on necessary)

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