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  1. In the OTRS dashboard, select the Admin tab.
  2. In the Admin tab, select JIRA in the "System Administration" section.

    The "JIRA core settings (1)" dialog of the configuration wizard is displayed.

  3. In the "JIRA core settings (1)" dialog, you configure the basic connection settings.

    ParameterDescription
    JIRA URLEnter the JIRA base URL.
    API PathEnter the path of the REST API.
    User

    Enter the name of the JIRA user being used for system login.

    Note

    You have to create this user and assign him the project administrator role in JIRA. He must have the "Create Issue" and "Assignable User" permission.

    Note

    This user must also be specified in the JIRA_SPECIAL_USER parameter in the otrsintegration.properties configuration file on your JIRA server.

    PasswordEnter the password of the JIRA user being used for system login.
    Incoming User

    Enter the name of the OTRS user the JIRA add-on uses for authentication at OTRS.

    Note

    You have to create this user on the OTRS server. He must have the "Create Issue" and "Assignable User" permission.

    Info

    This parameter is required for breaking update loop.

    Click Next to continue.
    The "Issue settings (2)" dialog is displayed.

    In the "Issue settings (2)" dialog, you can configure the settings for the JIRA issues to be created.

    ParameterDescription
    Use DialogActivate this option to display a dialog, when an issue is about to be created. In this dialog, you can edit project, assignee, "automatic" user and issue type.
    ProjectEnter a JIRA project where new newly created issues will be located.
    Issue TypeEnter a JIRA issue type being used for automated issue creation.
    ReporterEnter the name of the JIRA user who will become the issue reporter when creating JIRA issues from OTRS tickets automatically.
    Do not set AssigneeEnable if you do not want to send the assignee to JIRA.
    AssigneeEnter the name of the JIRA user who will become the first issue assignee.

    If you set "Use Dialog" to Yes, four more options are added to the dialog.
    Image Modified

    ParameterDescription
    Show Assignee (dialog)Select if you want to display the "Assignee" field. Available options are:
    • Editable
    • Hide
    • Readonly
    Show "Automatic" user (dialog)Activate to display the "Automatic" user option for assignee.
    Show Issue Type (dialog)Select if you want to display the "Issue Type" field. Available options are:
    • Editable
    • Hide
    • Readonly
    Show Project (dialog)Select if you want to display the "Project" field. Available options are:
    • Editable
    • Hide
    • Readonly

 

  1. The following options are identical to the option in the Create Issue Dialog configuration configuration:

    Click Next to continue.
    The "Fieldmapping (3)" dialog is displayed.
    Image Modified

  2. In the "Fieldmapping (3)" dialog, you can map your OTRS fields to JIRA fields.
    Select the OTRS ticket fields and JIRA fields you want to map.
    Click Next to continue.
    The "Configuration done ()" dialog is displayed.
  3. Click Go to Admin area.