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titleOTRS Connection Settings

In this section, you configure the basic connection settings:

  • OTRS URL: The URL of the OTRS server, e.g. http://localhost/otrs.
  • : The URL of the OTRS server for the links in JIRA, e.g. https://yourcompany.com/otrs. Leave empty to use the above.
  • Name of the REST web service. If empty the default GenericTicketConnectorREST will be used.
  • User Name: Specify the user name for updating tickets in OTRS.
  • Password: Specify the password for updating tickets in OTRS.

 

Note

User Name: You have to create the user specified in this field on the OTRS server.

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