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1. Select Add default field value.
   The "Add Default Value" dialog appears.
   Image Modified
2. In the "Add Default Value" dialog, do the following:
   1. OTRS Field Type:Select the OTRS field type.
   2. OTRS Field Name:Select the OTRS field name.
   3. Default Value: Enter the default value. The value that will be used to initialize the OTRS field if no other value is provided.
   Click Save.

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