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In this section, you configure, when an OTRS ticket is created or updated:

• Comments Events:

  Anchor
  CommentEvents CommentEvents

  Select the events which should trigger the creation of an article on the OTRS side.
• Update Events: Select the events which should trigger an update of the mapped fields on the OTRS side.
• Project Filter: Only issues from the selected projects will be handled by the listener. Leave empty to disable the filter and handle all issues.

• Special User: Specify one or more special JIRA user. When this user creates or changes an issue the OTRS ticket will not be updated. This should in particular include the JIRA user used by OTRS to update or create issues.

  Note
  You have to create the user entered here on the JIRA server.