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In this section, you select the custom fields that store the issue and ticket IDs of an issue:

• Customfield With OTRS Ticket ID: Select the custom field that is used to store the OTRS ticket ID. This custom field has to be created manually before.
• Dynamicfield With JIRA Issue ID: Enter the name of the OTRS dynamic field where the JIRA issue ID is stored. This custom field is created automatically during the installation of the OTRS package on your OTRS system.