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titleCreate OTRS Ticket Action Settings

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ActionSettings
ActionSettings

In this section, you configure the "Create OTRS Ticket" and "OTRS Comment" actions:

  • : Select the custom field where the OTRS queue is stored.
  • Customer Customfield: Select the custom field where the OTRS customer is stored.
  • Activated: Activate to make the "Create OTRS Ticket" action will be available in the "More" menu.
  • Read-only: Activate to set the customer and queue on the "Create OTRS Ticket" action to read-only.