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titleOTRS Connection Settings

In this section, you configure the basic connection settings:

  • OTRS URL: The URL of the OTRS server, e.g. http://localhost/otrs.
  • : The URL of the OTRS server for the links in JIRA, e.g. https://yourcompany.com/otrs. Leave empty to use the above.
  • REST Web Service: Name of the REST web service. If empty the default GenericTicketConnectorREST will be used.

  • User Name: Specify the user name for updating tickets in OTRS.

    Note

    You have to create the user specified in this field on the OTRS server.

  • Password: Specify the password for updating tickets in OTRS.

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titleSpecial Fields

 

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SpecialFields
SpecialFields

In this section, you select the custom fields that store the issue and ticket IDs of an issue:

  • Customfield With OTRS Ticket ID: Select the custom field that is used to store the OTRS ticket ID. This custom field has to be created manually before.
  • Dynamicfield With JIRA Issue ID: Enter the name of the OTRS dynamic field where the JIRA issue ID is stored. This custom field is created automatically during the installation of the OTRS package on your OTRS system.

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