In this section, you configure the basic connection settings: - OTRS URL: The URL of the OTRS server, e.g.
http://localhost/otrs. - : The URL of the OTRS server for the links in JIRA, e.g.
https://yourcompany.com/otrs. Leave empty to use the above. REST Web Service: Name of the REST web service. If empty the default GenericTicketConnectorREST will be used. - User Name: Specify the user name for updating tickets in OTRS.
User Name: Specify the user name for updating tickets in OTRS.
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You have to create the user specified in this field on the OTRS server. |
Password: Specify the password for updating tickets in OTRS.
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