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The "Edit Configuration" dialog with the following sections is displayed:

  • OTRS Connection Settings

Expand
titleOTRS Connection Settings

In this section, you configure the basic connection settings:

  • OTRS URL: The URL of the OTRS server, e.g. http://localhost/otrs .
  • : The URL of the OTRS server for the links in JIRA, e.g. https://yourcompany.com/otrs . Leave empty to use the above.
  • REST Web Service: Name of the REST web service. If empty the default GenericTicketConnectorREST will be used.

  • User Name: Specify the user name for updating tickets in OTRS.

    Note

    You have to create the user specified in this field on the OTRS server.

  • Password: Specify the password for updating tickets in OTRS.

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