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1. Create a new OTRS ticket directly in the configured status or select an existing one that is already in the status but does not have a linked JIRA issue.
2. Click OTRS to JIRA button
   
3. A new JIRA issue will be created directly or if configured a pop-up will appear to set some values for the JIRA issue.
   
4. Click Submit.

Update a JIRA Issue

As long as the ticket is in a status that has been specified for this case (OTRSTicketAllowedStates4Update) all configured fields will be transmitted automatically to JIRA.

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