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1. Create a new OTRS ticket directly in the configured status or select an existing one that is already in the status but does not have a linked JIRA issue.
2. Click OTRS to JIRA button
   
3. A new JIRA issue will be created directly or if configured a pop-up will appear to set some values for the JIRA issue (see Activate Create Issue Dialog).
   
4. Click Submit.

Link to an Existing JIRA Issue

Do the following on your OTRS system:

1. Create a new OTRS ticket directly in the configured status or select an existing one that is already in the status but does not have a linked JIRA issue.
2. Click OTRS to JIRA button
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3. In the pop-up dialog, select Link with existing issue.
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4. To search for the linked issue, select a project and start entering the issue key or issue description in the "Issue" textbox.
   Matching issues are displayed. Select the issue you want to link to.
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   Info
   Use asterisk (*) as wildcard for any character or number.

5. Click Submit.

Update a JIRA Issue

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