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Note

Make sure "JIRA::ShowDialog" is activated in the "Create Issue Dialog" configuration.

 

Do the following on your OTRS system:

  1. Create a new OTRS ticket directly in the configured status or select an existing one that is already in the status but does not have a linked JIRA issue.
  2. Click OTRS to JIRA button
  3. The "Create issue in JIRA" dialog is displayed.
    Image Added
  4. In the pop-up "Create issue in JIRA" dialog, select Link with existing issue.
    The "Link with JIRA issue" is displayed.

  5. To search for the linked issue, select a project and start entering the issue key or issue description in the "Issue" textbox.
    Matching issues are displayed. Select the issue you want to link to.

    Info

    Use asterisk (*) as wildcard for any character or number.

  6. Click Submit.

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