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In this section, you configure field mappings.Image Removed

Image Added

Info

One mapping (JIRA's "Summary" to OTRS' "Title") is added automatically during the installation or update of OTRS Integration for JIRA. If you do not need this mapping, you can edit or delete this list entry (see below).

Currently the following field types can be mapped for creation and synchronization type-aware:

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  1. Select Add field mapping.
    The "Add Mapping" dialog is displayed.
  2. Enter the following information:
    1. JIRA Field Name: Name of the JIRA field that is mapped.
      Whenever the OTRS ticket is updated the current value of the JIRA field will be used to update the OTRS field.
    2. OTRS Field Type: Type of the OTRS field that is mapped.
    3. OTRS Field Name: Name of the OTRS field that is mapped.
    Click Save.
    The new mapping is displayed in the list.Image Removed
Note

If you want to map the assignee of the JIRA Issue to OTRS you need to make sure that an OTRS user with the same name exists. Otherwise you can specify a ORTS User with the name "-".

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To delete a field mapping, select Delete at the right of the field entry.