...

1. $TicketJIRAObj
   • An Instance of Kernel::System::TicketJIRA
2. $val
   • The value as obtained by the left hand side of the mapping
3. $fields

   • A Hash of key => values for Jira, e.g.:

     Code Block
     language perl title Example of fields
     { project => { key => "ASDF" }, issuetype => { name => "Bug" }, summary => "Title from the Article", description => "The multi line Body of the Article", reporter => { name => "Reporter" }, assignee => { name => "Assignee" }, customfield_12345 => "Value", customfield_12346 => 42, }

4. %Ticket
   • An instance of Kernel::System::Ticket::Article

Example Code

Strictly speaking you can do anything, even just create a value to be send to Jira for a special field.

Mapping Configuration example:

call:Douglas::Adams::HHGTTG,answer

cust:answer

Function example

package call:Douglas::Adams;

use strict;

sub answer {
	my ($TicketJIRAObj, $fieldmapping, %Ticket) = @_; // ignored in this example anyway
	return 42; // this is the only important answer anyway :-)
}