Teamworkx OTRS Integration for Jira also allows a more complex field mapping. This can be useful in the following cases:

• Map

User cases

In case you need the freedom of e.g.:

• mapping linear values to a nonlinear scale
• updating Update more than one Jira value based on one OTRS value
• updating Update one Jira value based on multiple OTRS values

To do a complex mapping, functions have to be implemented separately.

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Configure the following:

General Configuration

A function can be used either on the left or on the right hand side of the mapping table:

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call:Perl::Path::Module,functionName

• call:The prefix Prefix to tell the mapping it is a function
• Perl::Path:The Module's Perl Packagepackage
• Module:The Module odule's name
• functionName:The name Name of the function to call inside of the Modulemodule

Parameters

Left hand side functions

Functions called on the left hand side, the function mapOTRSOptionFieldDemoUser2JIRAAssignee in the screenshot above, will be passed three parameters:

1. $TicketJIRAObj: An Instance of Kernel::System::TicketJIRA
2. $fieldmapping: The entries from the SysConfig: TicketJIRA###OTRS-JIRA-FieldMapping
3. %Ticket: An instance of Kernel::System::Ticket::Article

my ($TicketJIRAObj, $fieldmapping, %Ticket) = @_;

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Functions called on the right hand side, the function mapOTRSOptionToJIRAOption in the screenshot above, will be passed four parameters:

1. $TicketJIRAObj: An Instance of Kernel::System::TicketJIRA
2. $val: The value as obtained by the left hand side of the mapping

3. $fields

   : A Hash of key => values for Jira, e.g.:

   Code Block
   language perl title Example of fields
   { project => { key => "ASDF" }, issuetype => { name => "Bug" }, summary => "Title from the Article", description => "The multi line Body of the Article", reporter => { name => "Reporter" }, assignee => { name => "Assignee" }, customfield_12345 => "Value", customfield_12346 => 42, }

4. %Ticket

   : An instance of Kernel::System::Ticket::Article

   Code Block
   language perl
   my ($TicketJIRAObj, $val, $fields, %Ticket) = @_;

Example Code

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