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To activate the "Create Issue" dialog, do the following as OTRS administrator:

1. In the OTRS dashboard, select the Admin tab.
2. In the Admin tab, select SysConfig in the "System AdministrattionAdministration" section.
   
   The "SysConfig" dialog appears.
   
3. In the "Actions" section, search for Frontend jira.
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   The search results are displayed on the right.
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4. Select Frontend::Agent::Ticket::ViewZoom Core in the list of search results.
   At the bottom of the dialog in the "Ticket::Frontend::AgentTicketZoom###DynamicField" section, the shown dynamic fields are listed.
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   Info
   Note that the "JIRAIssueID" dynamic field is added automatically to the ticket zoom screen during the installation of the OTRS package of catWorkX OTRS Integration for JIRA.

5. Add all OTRS ticket fields you want to map to JIRA issue fields by clicking the plus button.

6. The following dialog is displayed.
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7. Make sure "JIRA::ShowDialog" is activated. Select Yes to display a dialog, when an issue is about to be created.
8. Make sure "JIRA::TransferTicketHistory " is activated and select
   • "only first article" to sent only the first history article to JIRA on issue creation.
   • "all articles" to sent all existing history articles to JIRA on issue creation.
9. Click Update Click Submit to activate your changes.