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changes.mady.by.user Michael Eicks

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changes.mady.by.user Torben Bundt [catworkx]

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To configure which fields are editable in the "Create Issue" dialog, do the following as OTRS administrator:

  1. In the OTRS dashboard, select the Admin tab.
  2. In the Admin tab, select SysConfig in the "System AdministrattionAdministration" section.

    The "SysConfig" dialog appears.
  3. In the "Actions" section, search for jira.
    The search results are displayed on the right.

  4. Select Core CreateIssue in the list of search results.
    The following dialog is displayed.
    Image Removed

    Select Yes for "JIRA::ShowDialog" to display the "Create Issue" dialog

    Image Added

    • In the "JIRA::SendReporter" section, select Yes to make the user configured in the "Reporter" field in the REST configuration dialog the reporter of the new JIRA issue. Otherwise, select No to prevent the transfer of the reporter. In this case, the OTRS user in JIRA is used as reporter.
    • In the "JIRA::ShowProject" section, select Editable to make the JIRA project editable in the "Create Issue" dialog. Otherwise, select Hide to hide the field.
    • In the "JIRA::ShowAssignee" section, select Editable to make the JIRA assignee editable in the "Create Issue" dialog. Otherwise, select Hide to hide the field.
    • In the "JIRA::ShowAutomaticUser" section, select Yes to display the automatic user in "Assignee" field in the "Create Issue" dialog.
    • In the "JIRA::ShowIssueType" section, select Editable to make the JIRA issue type editable in the "Create Issue" dialog. Otherwise, select Hide to hide the field.
  5. Click Update to activate your changes.