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1. Select an existing OTRS ticket or create a new one.
2. Update ticket status to the value being configured as enabling state (OTRSTicketAllowedStates4Create).
   
   A new JIRA issue with the following features is created:
   
   1. A link back to the JIRA issue is displayed in the OTRS ticket.
   2. The JIRA issue ID is written to a specified dynamic field and will be rendered as a remote link.
   3. All configured fields are transmitted to the issue.
   

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As long as the ticket is in a status that has been specified for this case (OTRSTicketAllowedStates4Update) all configured fields will be transmitted automatically to JIRA.

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When a ticket is escalated into a specified status (OTRSTicketAllowedStates4Close) the linked JIRA issue will be closed automatically.