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Problem

The Outlook add-in of Outlook Integration for JIRA is not loaded.

There is more than one solution / suggestion available, due to different reasons for this behavior.

Solution 1

Check the following setting in Outlook:

1. File > Options > Trust Center > Trust Center Settings > Macro Settings: The first option "Disable all macros without notification" should not be enabled. It's recommended to select "Notifications for digitally signed macros, all other macros disabled".
2. File > Options >Add-ins: Click Go.
   
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   Make sure Teamworkx Outlook Integration for Jira is activated in the "COM Add-ins" dialog.
   
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Solution 2

Run Outlook as an Administrator, remove/unload the Addin like descipt in Solution 1 and then readd the Addin again.

Solution 3

This is the hard way. We completely remove the addin and reinstall it again. The following steps are at your own risk:

1. Exit Outook.
2. Try to uninstall the addin using the installer (setup.exe) or the windows uninstall routine (Add or Remove Programs). When using the installer, make sure it is the installer of exactly the version you would like to uninstall.
3. Backup your registry before making any changes.

4. Open the registry editor (regedit.exe) and search for "71EA6BBB-E9AA-434B-BE3D-8D9C9D007626" and "o2jexpress.AddinModule". Remove all keys you find including one of these terms. After that there is nothing left in the registry which is related to the Add-in.

5. Install the addin again.

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