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1. Create a new OTRS ticket directly in the configured status or select an existing one that is already in the status but does not have a linked JIRA issue.
2. Click OTRS to JIRA button
   
3. The "Create issue in JIRA" dialog is displayed.
   
4. In the"Create issue in JIRA" dialog, select Link with existing issue.
   The "Link with JIRA issue" dialog is displayed.
   

5. To search for the linked issue, select a project and start entering the issue key or issue description in the "Issue" textbox.
   Matching issues are displayed. Select the issue you want to link to.
   

   Info
   Use asterisk (*) as wildcard for any character or number.

6. Click Submit.

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