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Note

Before installing the Addadd-On on, you need to determine which JIRA and OTRS versions you are running.

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  1. Log into the JIRA server as administrator.
  2. From the Administration menu, select Add-ons.
  3. By default, you should see Atlassian Marketplace for JIRA dialog in the right frame. Select Manage add-ons in the side bar on the left.
  4. Select Upload add-on.
  5. Browse for the JAR file and select it.
  6. In the "Upload add-on" dialog, select Upload.

  7. In the confirmation dialog, select Close.
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    catWorkX OTRS Integration for JIRA should be listed in the list "User-installed add-ons".

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    catWorkX OTRS Integration for JIRA does not add any items

  8. If you click the Reload button in your Web browser, you should see a section "OTRS Integration" in the sidebar on the left

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  9. The configuration of this add-on is done via a specific config file named 'otrsintegration.properties'.
    1. Create the config file and save it to a directory named 'conf' in the application-data folder (typically: 'application-data/jira/conf).
    2. An example file is included in the .jar file inside the .obr file.
    3. An example is also available here: Configure JIRA Add-on

  10. that contain a links "Configuration".

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Uninstall Add-On

To uninstall the catWorkX OTRS Integration for JIRA, do the following on the JIRA server:

  1. Log into the JIRA server as administrator.
  2. From the Administration menu, select Add-ons.
  3. In the left side bar, select Manage add-ons.
  4. By default the user-installed add-ons are listed in the right frame. The catWorkX OTRS Integration for JIRA should be listed.
  5. From the add-on list, select catWorkX OTRS Integration for JIRA.
  6. To uninstall the catWorkX OTRS Integration for JIRA, select Uninstall.
  7. To confirm, click Uninstall add-on in the confirmation dialog.
  8. The add-on is removed and a confirmation should appear on the "User-installed add-ons" list.
  9. If you click the Reload button in your Web browser, the catWorkX OTRS Integration should be removed from the list of "User-installed add-ons".

Disable/Enable Add-On
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addon-disable
addon-disable

To disable the catWorkX OTRS Integration for JIRA, do the following on the JIRA server:

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