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Select the email you want to create a Jira issue from.
Info By default the body of the email is used as issue description. If you select a part of the email body's text, only the selected text is used as issue description.
Then select Create JIRA Issue from the Outlook menu or from the email's context menu. The splitted context menu will only be shown if there are at least 2 profiles configured.
The following dialog will appear:
From the Profile pull-down menu, select a server where the issue is created. If you use the email's context menu to open the dialog, the appropiate profile is already selected, otherwise you have to select it.
Info The Profile pull-down menu is only shown, is there are at least 2 profiles configured.
From the Project pull-down menu, select a project where the issue is created. The content of the menu depends on the selected profile. This menu displays all Jira projects that are visible for you.
Info To automate the selection of the project based on the sender's email address, setup rules at Settings > Project Mapping. If no mapping applies the last used profile and issue type will be used.
From the Issue type pull-down menu, select the issue type of the new issue. The content of the menu depends on the selected project. By default the last used issue type based on the last used project is selected.
To add the header information of the email to the issue description, select Add header information.
Info To select the Add header information by default, select Auto add e-mail header information at Settings > Common.
By default the email header information is not copied into the Jira issue. When you select this option, the header information is also used for the Jira issue description.
To assign the new issue to yourself, select Assign issue to me.
Info To select the Assign issue to me by default, select Auto assign issue to me at Settings > Create Issue.
To add optional information to the new issue, select Open embedded internal browser.
Info To select the Open embedded internal browser by default, select Always display embedded internal browser at Settings > Create Issue.
Info The embedded browser is displayed automatically if you have to enter mandatory information.
Enter the subject of the new Jira issue in the Subject textbox. By default the subject of the email is used.
- Enter the description of the new Jira issue in the Description textbox. By default the text body of the email is used.
A list of the files that are attached to the email is displayed in the Attachments frame. Select the files, you want to attach to the Jira issue. Use Select All to un/select all attachments. The attachments are uploaded after the issue is created successfully.
Info To select all email attachments by default, select Preselect Attachments at Settings > Attachments.
To add the email as attachment to the Jira issue, select Add e-mail as attachment.
Info To select the Add e-mail as attachment by default and specify the file format of the attached email, select Always add e-mail as attachment at Settings > Attachments.
If you want to link the attachment within the description, please use [^mail] as placeholder.
- Click Create Issue to continue.
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Attachments are not shown in the embedded internal browser dialog, because they will be added after the issue is created successfully. Additionally, you can add further attachments in the embedded internal browser dialog . In by drag and drop or by uploading from your hard drive. In case the attachments could not be added, you will get an error message. |
Select Create in the embedded internal browser dialog to create the issue. To abort and close the dialog, select Cancel or just close the window.
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