Teamworkx OTRS Integration for Jira also allows a more complex field mapping. This can be useful in the following cases:

• Map

User cases

In case you need the freedom of e.g.:

• mapping linear values to a nonlinear scale
• updating Update more than one Jira value based on one OTRS value
• updating Update one Jira value based on multiple OTRS values

To do a complex mapping, functions have to be implemented separately.

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Read the following:

General Configuration

A function can be used either on the left or on the right hand side of the mapping table:

Image RemovedImage Added

The syntax is as follows:

call:Perl::Path::Module,functionName

• call:The prefix Prefix to tell the mapping it is a function
• Perl::Path:The Module's Perl Packagepackage
• Module:The Module odule's name
• functionName:The name Name of the function to call inside of the Modulemodule

Parameters

Left

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Hand Side Functions

Functions called on the left hand side, the function mapOTRSOptionFieldDemoUser2JIRAAssignee in the screenshot above, will be passed three parameters:

1. $TicketJIRAObj: An Instance of Kernel::System::TicketJIRA
2. $fieldmapping: The entries from the SysConfig: TicketJIRA###OTRS-JIRA-FieldMapping
3. %Ticket: An instance of Kernel::System::Ticket::Article

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my ($TicketJIRAObj, $fieldmapping, %Ticket) = @_;

Right Hand Side Functions

Functions called on the right hand side, the function mapOTRSOptionToJIRAOption in the screenshot above, will be passed four parameters:

1. $TicketJIRAObj: An Instance of Kernel::System::TicketJIRA
2. $val: The value as obtained by the left hand side of the mapping

3. $fields

   : A Hash of key => values for Jira, e.g.:

   Code Block
   language perl title Example of fields
   { project => { key => "ASDF" }, issuetype => { name => "Bug" }, summary => "Title from the Article", description => "The multi line Body of the Article", reporter => { name => "Reporter" }, assignee => { name => "Assignee" }, customfield_12345 => "Value", customfield_12346 => 42, }

4. %Ticket

   : An instance of Kernel::System::Ticket::Article

   Code Block
   language perl
   my ($TicketJIRAObj, $val, $fields, %Ticket) = @_;

Example Code

Strictly speaking you can do anything, even just create a value to be send to Jira for a special field.

Mapping Configuration

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Example

call:Douglas::Adams::HHGTTG,answer

cust:answer

Function

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Example

package call:Douglas::Adams;

use strict;

sub answer {
	my ($TicketJIRAObj, $fieldmapping, %Ticket) = @_; // ignored in this example anyway
	return 42; // this is the only important answer anyway :-)
}