- Using a configurable Configurable standard reporter account
- Event-based regarding status change of an OTRS ticket (configurable)
- User-driven via an explicit click on an "OTRS ->Jira to JIRA" button
- Automatically adding the IssueID the the Issue ID is added automatically to the OTRS ticket
- Populating JIRA issue fields regarding a configurable field mapping including functional data transformation (if value options doesn´t does not match)
- Transferring Transfer of the attachments (have in mind the attachment size and create attachment permission)
- Automatically create a remote link pointing back to the OTRS Ticket at the JIRA issue
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