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Comment: Published by Scroll Versions from this space and version 1.0.68.1

Once the installation and configuration of the add-on is completed, JIRA Jira issues can created directly from emails in Thunderbird. 

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  1. Right-click the email you want to create a JIRA Jira issue from.

    Info

    By default the body of the email is used as issue description. If you select a part of the email body's body text, only the selected text is used as issue description.

    At the end of the context menu, you can find the Thunderbird Integration menu items.
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    Info

    If you select Create Jira issue the first time and the "New feature" dialog pops up, check the Do not show this dialog again option and repeat step 1 again.

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  2. Select Create JIRA Jira Issue from the email's context menu.
    The "Create JIRA Jira issue" dialog wizard is displayed.
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  3. In the

 

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From the Select an issue type pull-down menu, select the issue type of the new issue. The content of the menu depends on the selected project.

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To add the header information of the email to the issue description, select Add header information.

Info

To select the Add header information by default, select Auto add e-mail header information at Advanced Configuration > Common.

By default the email header information is not copied into the JIRA issue. When you select this option, the header information is also used for the JIRA issue description.

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To assign the new issue to yourself, select Assign issue to me.

Info

To select the Assign issue to me by default, select Auto assign issue to me at Advanced Configuration > Create Issue.

Each JIRA issue needs to have an assignee to be created.

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To add optional information to the new issue, select Open embedded browser.

Info

To select the Open embedded browser by default, select Always display embedded browser at Advanced Configuration > Create Issue.

Info

The embedded browser is displayed automatically if you have to enter mandatory information.

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Enter the subject of the new JIRA issue in the Subject textbox. By default the subject of the email is used.

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A list of the files that are attached to the email is displayed in the Attachments frame. Select the files, you want to attach to the JIRA issue. The attachments are uploaded after the issue is created successfully.

Info

To select all email attachments by default, select Preselect Attachments at Advanced Configuration > Common.

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To add the email as attachment to the JIRA issue, select Add e-mail as attachment.

Info

To select the Add e-mail as attachment by default and specify the file format of the attached email, select Always add e-mail as attachment at Advanced Configuration > Common.

If you want to link the attachment within the description, please use [^mail] as placeholder.

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  1. first dialog of the "Create Jira issue" wizard, you have to specify the project in which the issue should be created in and the issue type:
    1. To specify the project:
      1. Either select a project from the "Select a project" pull-down menu

      2. Or enter a project name in the "search for a project" textbox. While typing, matching projects are displayed.

        Info

        Currently the "search for project" input element has been removed due to bugs in the code.

        We apologize for any inconvenience.


    2. After specifying the project, the available issue types are displayed in the "Select an issue type" menu.
      Select the correct issue type from the menu.
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    Click Next to continue.
    The second dialog of the "Create Jira issue" wizard is displayed.
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  2. The second dialog of the "Create Jira issue" wizard displays all fields that are available on the create dialog for the selected issue type in the selected project in Jira.
    Mandatory fields are marked by an asterisk ("*").
    Enter the additional information and edit – if necessary – the displayed information.

    Note

    (warning) Inline attachments are currently not working due to a lacking interface in Thunderbird.


    When done, click Next to create the issue.
    The third dialog of the "Create Jira issue" wizard is displayed.
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  3. In the third dialog of the "Create Jira issue" wizard, you can do the following:
    • Click Open Issue to start your web browser or opens a tab in thunderbird itself and displays the created issue in Jira.
    • Click Answer Mail to simply reply to the selected email.
      Defaults for the email subject and body can be defined in the "Reply" tab of the "Thunderbird Integration for Jira preferences" dialog.
    • Click Open Issue and answer Mail combines both of the above features.
    • Click Mail settings to display the "Reply" tab of the "Thunderbird Integration for Jira preferences" dialog, in case you have not yet done this previously. Thus you can setup your mail settings and choose to reply afterwards.
    • Click Finish to finish the "Create Jira issue" wizard

If the issue does not need any additional mandatory information and the Open embedded browser option is not selected, the JIRA issue is created.

If the issue needs more mandatory information or the Open embedded browser option is selected, an embedded IE browser dialog opens.

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Enter the optional information you want to add and all mandatory information in the embedded browser dialog.

Info

Attachments are not shown in the embedded browser dialog, because they will be added after the issue is created successfully. Additionally, you can add further attachments in the embedded browser dialog. In case the attachments could not be added, you will get an error message.

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