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You can create an JIRA issue from withing within OTRS:

Automatically via

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Status Change

Do the following on your OTRS system:

1. Select an existing OTRS ticket or create a new one.
2. Update ticket status to the value being configured as enabling state (OTRSTicketAllowedStates4Create). In the demo system this is 'Waiting for Development'.
   
   A new JIRA Issue will be issue with the following features is created:
   
   1. A link back to the issue will be added a link back to JIRA issue is displayed in the OTRS ticket.
   2. the The JIRA issue ID will be is written to a specified dynamic field and will be rendered as a remote link.
   3. all All configured fields will be are transmitted to the issue.
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Manually via

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"OTRS to JIRA" Button

Do the following on your OTRS system:

1. Create a new OTRS ticket directly in the configured status or select an existing one that is already in the status but doesn't does not have a linked JIRA issue.
2. Click the 'OTRS to JIRA' button
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3. A new JIRA issue will be created directly or if configured a pop-up will appear to set some values for the JIRA issue (see Activate Create Issue Dialog).
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4. Click Submit.

Link to an Existing JIRA Issue

Do the following on your OTRS system:

1. Create a new OTRS ticket directly in the configured status or select an existing one that is already in the status but does not have a linked JIRA issue.
2. Click OTRS to JIRA button
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3. The "Create issue in JIRA" dialog is displayed.
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4. In the"Create issue in JIRA" dialog, select Link with existing issue.
   The "Link with JIRA issue" dialog is displayed.
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5. To search for the linked issue, select a project and start entering the issue key or issue description in the "Issue" textbox.
   Matching issues are displayed. Select the issue you want to link to.
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   Info
   Use asterisk (*) as wildcard for any character or number.

6. Click Submit.

Update a JIRA Issue

As long as the ticket is in a status that has been specified for this case (OTRSTicketAllowedStates4Update) all configured fields will be transmitted automatically to JIRA.

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