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Field Name (Examples)Field TypeDescription

JIRAIssueID

TextThis custom field is used to store the JIRA issue ID. The name must match the value of the JIRAKEY in the otrsintegration.properties configuration file"Dynamicfield with JIRA Issue ID" in the JIRA add-on configuration.

Furthermore you have to create all fields you use in the field mapping configuration.

Note

Mappings for JIRA fields that do not exist will be ignored. Mappings for OTRS fields that do not exist will throw exceptions.

To create a synamic dynamic field in OTRS, you have to do the following:

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