Configure Custom Fields

For catWorkX OTRS Integration for JIRA it is recommended to create at least the following fields:

Necessary Fields 

The following fields have to be created if they didn´t exist already:

• a custom field for storing an OTRS customer (Type: Select List (single choice)) and an OTRS queue (Type: Select List (single choice)) (if you want to create OTRS tickets from JIRA issues via the Create OTRS ticket action'): can be fields of type text, select list or SQL field (additional plugin necessary) 
• in the OTRS a dynamic field for the JIRA Issue ID, this should have been created automatically during the installation of the OTRS plugin, its name ('JIRAIssueID') has to match the value of the 'JIRAKEY'
• Specified fields in mappings on both sides 
  
  • Mappings for JIRA fields that don´t exist will be ignored
  • Mappings for OTRS fields that don´t exist will throw exceptions

Depending on your business needs, you probably have to create some more custom fields for Project Portfolio Management for JIRA. For example:

• Project Lead
• Stakeholders
• Contact person
• Time effort (planned)
• Costs (planned)
• Start date (planned)
• Start date (effective)
• Due date (planned)
• Due date (effective)
• Importance
• Status
• Monetary Risks
• Technical Risks
• Time Risks

To create a custom field, you have to do the following: