Configure Field Mappings

In this section, you configure field mappings.

To add a field mapping, do the following:

1. Select Add field mapping.
   The "Add Mapping" dialog is displayed.
   
2. Enter the following information:
   1. JIRA Field Name: Name of the JIRA field that is mapped.
      Whenever the OTRS ticket is updated the current value of the JIRA field will be used to update the OTRS field.
   2. OTRS Field Type: Type of the OTRS field that is mapped.
   3. OTRS Field Name: Name of the OTRS field that is mapped.
   Click Save.
   The new mapping is displayed in the list.
   

To edit a field mapping, select Edit at the right of the field entry.

To delete a field mapping, select Delete at the right of the field entry.