The following post-functions are provided by catWorkX OTRS Integration for JIRA:

[cwx] Create Otrs Ticket Postfunction

This post-function is used to create a ticket in OTRS.

Required Information:

  • Queue: Select the custom field where the OTRS queue is stored.
  • Customer: Select the custom field where the OTRS customer is stored.

Field to function parameter mapping:

[cwx] Update Otrs Ticket Postfunction

This post-function is used to update a ticket in OTRS.

Required Information:

  • Queue: Select the checkbox if you want to update the OTRS queue and enter the queue to which the ticket should be set.
  • State: Select the checkbox if you want to update the OTRS state and enter the state (name or ID) to which the ticket should be set.
  • Mapping: Select the checkbox to update all fields of the mappings. This will overwrite the above values if they are also in the mapping.

Field to function parameter mapping:

  • No labels

catworkx GmbH - Schellerdamm 16 - 21079 Hamburg - Germany
> Get Support <