For catWorkX OTRS Integration for JIRA the following dynamic field should be created automatically during the installation of the OTRS package on your OTRS system:
| Field Name (Examples) | Field Type | Description |
|---|---|---|
JIRAIssueID | Text | Name must match the value of the JIRAKEY |
Furthermore you have to create all fields you use in the field mapping configuration.
Mappings for JIRA fields that do not exist will be ignored. Mappings for OTRS fields that do not exist will throw exceptions. |
To create a custom field, you have to do the following: