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To configure the general settings of catWorkX OTRS Integration for JIRA, select Edit down to the "General Configuration" section in the catWorkX OTRS Integration for JIRA configuration dialog.

The "Edit Configuration" dialog with the following sections is displayed:

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_connection.png

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_specialFields.png

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_eventSettings.png

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_articleSettings.png

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_createAction.png

Then click Save.