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To configure the general settings of catWorkX OTRS Integration for JIRA, select Edit down to the "General Configuration" section in the catWorkX OTRS Integration for JIRA configuration dialog.

The "Edit Configuration" dialog with the following sections is displayed:

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_connection.png

In this section, you configure the basic connection settings.

User Name: You have to create the user specified in this field on the OTRS server.

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_specialFields.png

Customfield With OTRS Ticket ID: Select the custom field that is used to store the OTRS ticket ID. This custom field has to be created manually before.

Dynamicfield With JIRA Issue ID: Enter the name of the OTRS dynamic field where the JIRA issue ID is stored. This custom field is created automatically during the installation of the OTRS package on your OTRS system.

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_eventSettings.png

You have to create the user entered in the Special User textbox on the OTRS server.

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_articleSettings.png

If in your OTRS the Time Unit field is required for all articles, you can enter the default value here.

Teamworkx OTRS Integration for Jira > Configure General Settings > otrs_configuration_createAction.png

Then click Save.