To configure the general settings of catWorkX OTRS Integration for JIRA, select Edit down to the "General Configuration" section in the catWorkX OTRS Integration for JIRA configuration dialog.

The "Edit Configuration" dialog with the following sections is displayed:

In this section, you configure the basic connection settings:

  • OTRS URL: The URL of the OTRS server, e.g. http://localhost/otrs.
  • : The URL of the OTRS server for the links in JIRA, e.g. https://yourcompany.com/otrs. Leave empty to use the above.
  • REST Web Service: Name of the REST web service. If empty the default GenericTicketConnectorREST will be used.

  • User Name: Specify the user name for updating tickets in OTRS.

    User Name: You have to create the user specified in this field on the OTRS server.

  • Password: Specify the password for updating tickets in OTRS.

 

Customfield With OTRS Ticket ID: Select the custom field that is used to store the OTRS ticket ID. This custom field has to be created manually before.

Dynamicfield With JIRA Issue ID: Enter the name of the OTRS dynamic field where the JIRA issue ID is stored. This custom field is created automatically during the installation of the OTRS package on your OTRS system.

You have to create the user entered in the Special User textbox on the OTRS server.

If in your OTRS the Time Unit field is required for all articles, you can enter the default value here.

These options have to be configured if you want to use the "Create OTRS Ticket" and "OTRS Comment" actions.